Frequently asked questions
How long does delivery take?
Delivery time varies by item and destination — check the shipping estimate on the product page, or look up your order's tracking number on the Track your order page for the latest status.
How much is shipping?
Shipping is free on every order. We include tracking at no extra charge.
Can I track my order?
Yes, every order gets a tracking number once dispatched. You can check your progress anytime on the Track your order page.
What is your return policy?
Our policy lasts 14 days from delivery for items that arrive damaged, defective, or wrong. You will need to provide photos of the issue so we can send a replacement or issue a refund.
Is checkout secure?
Yes, payments run through a secure payment provider. Your card details never touch this store's servers.
Where do orders ship from?
An international fulfillment partner's warehouse, not a facility this store owns. That is how prices stay this low without cutting corners on quality.
Are these devices safe to use at home?
Yes, every product is designed for personal use at home. We suggest reading the included manual and starting on the lowest setting for your first session.
Still need help?
Send us a message on the contact page and we will reply by email, or follow your parcel on the Track your order page.