Frequently asked questions
How long does delivery take?
Delivery time varies by item and destination — check the shipping estimate on the product page, or look up your order's tracking number on the Track your order page for the latest status.
How much is shipping?
We offer free tracked shipping on every order.
Can I track my order?
Yes. Every order gets a tracking number that you can look up on our Track Your Order page as soon as your parcel ships.
What is your return policy?
We cover items that arrive damaged, defective, or wrong within 14 days of delivery. Send us photos showing the issue, and we will arrange a replacement or refund.
Is checkout secure?
Yes, all payments run through a secure third-party provider. Your card details never touch our store's servers.
Where do orders ship from?
An international fulfillment partner's warehouse, not a facility this store owns. That is how prices stay this low without cutting corners on quality.
How do I choose the right seat belt harness size for my dog?
Check the chest and neck measurements listed on each product page before ordering. Use a soft measuring tape around your dog's ribs, and pick the larger size if your pet falls between two measurements.
Still need help?
Send us a message on the contact page and we will reply by email, or follow your parcel on the Track your order page.